phdteam Casino – Privacy Policy

1.Who We Are

phdteam Casino ("phdteam," "we," "us," or "our") operates the online gaming platform accessible at phdteam.club. For the purposes of the Philippines' Data Privacy Act of 2012 (Republic Act 10173, hereinafter "DPA") and its Implementing Rules and Regulations, phdteam acts as the Personal Information Controller ("PIC") with respect to the personal data of Players and visitors collected through the Platform.

phdteam is the Philippines-focused gaming brand serving Filipino players across Metro Manila, Cebu, Davao, and all regions of the country. All data processing activities described in this Privacy Policy are conducted in connection with the operation of phdteam's gaming services and compliance obligations under Philippine law.

Data Privacy Officer contact (plain text only — not a clickable link): [email protected]

2.Personal Data We Collect

phdteam collects the following categories of personal data from Players and Platform visitors:

phdteam does not collect sensitive personal information as defined under Section 3(l) of RA 10173 (such as race, ethnic origin, health, religious beliefs, or political opinions) except where required for age verification or responsible gaming compliance purposes, in which case collection is done with explicit consent and limited to what is strictly necessary.

3.How We Collect Your Data

phdteam collects personal data through the following means:

• Direct provision by you: When you register a phdteam account, complete identity verification (KYC), make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automated technical collection: When you browse phdteam.club, log in, or interact with the Platform — through cookies, log files, and standard web analytics technologies;
• Third-party payment processors: When you transact via GCash, Maya, BPI, BDO, or other supported payment methods, phdteam receives transaction confirmation data (not your full payment credentials) from the relevant provider;
• Identity verification services: phdteam may use third-party KYC service providers to verify the authenticity of government-issued identification documents submitted during account registration or withdrawal processing.

4.How We Use Your Personal Data

phdteam processes your personal data for the following purposes:

• Account creation and management: To register and maintain your phdteam account, verify your identity, and manage your gaming preferences;
• Transaction processing: To process PHP deposits and withdrawals via GCash, Maya, and supported bank channels, and to maintain accurate financial records;
• Regulatory compliance: To fulfil obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (RA 9160 as amended), and the DPA, including customer due diligence and suspicious transaction reporting;
• Responsible gaming enforcement: To enforce the 21+ age restriction, apply player-set limits, manage self-exclusion requests, and identify problem gambling indicators;
• Platform security and fraud prevention: To detect and prevent unauthorised access, account fraud, bonus abuse, collusion, and money laundering;
• Customer support: To respond to your inquiries, resolve disputes, and process complaints;
• Service improvement: To analyse aggregated, anonymised usage data in order to improve the phdteam platform, game lobby, and user experience;
• Communications: To send you account notifications, transaction confirmations, security alerts, and (with your consent) promotional communications about phdteam bonuses and events.

5.Legal Basis for Processing

phdteam processes your personal data on the following legal bases under RA 10173:

• Contractual necessity: Processing required to fulfil the contract between you and phdteam (i.e., to operate your gaming account and process transactions);
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML reporting obligations, PAGCOR requirements, and tax regulations;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming enforcement, where these interests are not overridden by your data protection rights;
• Consent: Processing for direct marketing communications and certain non-essential cookies, where you have provided explicit, freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.Data Sharing and Disclosure

phdteam does not sell, rent, or trade your personal data to third parties for their own marketing purposes. phdteam may share your personal data with the following categories of third parties, strictly for the purposes identified in Section 4:

• Payment processors: GCash (G-Xchange Inc.), Maya (Voyager Innovations Inc.), BPI, BDO, UnionBank, and other payment service providers, to facilitate PHP deposits and withdrawals;
• KYC and identity verification providers: Third-party services that assist phdteam in verifying government-issued identification documents;
• Game content providers: Licensed game studios and live dealer providers whose games are available on the phdteam platform, to the extent necessary to operate those games;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and Philippine law enforcement agencies, where phdteam is legally required to disclose data;
• Technology service providers: Cloud hosting, security, analytics, and customer support technology providers engaged by phdteam under data processing agreements that require them to protect your data to the standard required by RA 10173.

All third-party data processors engaged by phdteam are contractually bound to process personal data only on phdteam's documented instructions and to maintain appropriate technical and organisational security measures.

7.International Data Transfers

phdteam's primary data processing infrastructure is located in Asia. Where personal data is transferred outside the Philippines — for example, to a cloud hosting provider or game content provider — phdteam ensures that such transfers are conducted in accordance with Section 21 of RA 10173, either because the receiving jurisdiction has been assessed to provide an adequate level of data protection, or because appropriate contractual safeguards (including standard contractual clauses) are in place to protect your data.

8.Data Retention

phdteam retains your personal data for as long as your phdteam account remains active and for such additional periods as are required by applicable Philippine law or legitimate business necessity. Specific retention periods include:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years after account closure, in compliance with AML and PAGCOR record-keeping requirements;
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with RA 9160 as amended;
• Gaming and activity logs: Retained for three (3) years from the date of creation;
• Self-exclusion records: Retained indefinitely to prevent circumvention of self-exclusion through re-registration.

Upon expiry of applicable retention periods, phdteam will securely delete or anonymise your personal data in a manner that prevents re-identification.

9.Cookies and Tracking Technologies

phdteam.club uses cookies and similar tracking technologies to operate the Platform, maintain your login session, prevent fraud, and analyse Platform usage. Cookies used by phdteam fall into the following categories:

• Strictly necessary cookies: Essential for the Platform to function — including session management, login authentication, and security features. These cannot be disabled without breaking the Platform.
• Analytical/performance cookies: Used to understand how Players navigate phdteam.club in aggregate. Data collected is anonymised and used solely to improve the Platform.
• Functional cookies: Used to remember your preferences — such as language settings and responsible gaming limit configurations — to improve your experience on return visits.

phdteam does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertising on other websites. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect your ability to use the Platform.

10.Your Rights Under RA 10173

As a data subject under the Philippines' Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phdteam:

• Right to be informed: You have the right to know how your personal data is being collected, processed, and used — which this Privacy Policy fulfils;
• Right of access: You may request a copy of the personal data phdteam holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data held in your phdteam account;
• Right to erasure: You may request deletion of your personal data, subject to phdteam's legal retention obligations under AML and PAGCOR regulations;
• Right to object: You may object to certain processing activities, including direct marketing communications, at any time;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe phdteam has processed your data in violation of RA 10173.

To exercise any of the above rights, contact phdteam's Data Privacy Officer. Requests will be acknowledged within 72 hours and responded to within the timeframes stipulated by the NPC.

Data Privacy Officer contact (plain text only — not a clickable link): [email protected]

11.Children and Minors

If you are a parent or guardian and believe that a minor under your care has registered on phdteam or provided personal data to the Platform, please contact phdteam's support team immediately so the matter can be investigated and resolved without delay.

12.Security of Your Personal Data

phdteam implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) for all communications between your device and phdteam's servers;
• Encryption of sensitive data at rest, including financial and identity data;
• Access controls ensuring that phdteam staff can only access personal data on a need-to-know basis and subject to confidentiality obligations;
• Regular security assessments and penetration testing of the phdteam platform and infrastructure;
• Multi-factor authentication options for Player account access, including SMS OTP verification;
• Monitoring for suspicious login activity, unusual transaction patterns, and potential data breaches.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, phdteam will notify the National Privacy Commission within the timeframe required by RA 10173 and will inform affected Players of the nature of the breach and recommended protective actions.

13.Changes to This Privacy Policy

phdteam reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable Philippine law, or changes in the services we offer. Material changes will be communicated to registered Players via their registered mobile number or email address with reasonable advance notice. The "Last Updated" date at the top of this page will be revised accordingly. Your continued use of phdteam following the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the revised policy, you must discontinue use of the Platform and may request account closure.

14.Contact and Complaints

For any questions, requests, or complaints regarding this Privacy Policy or phdteam's data processing practices, please contact our Data Privacy Officer. phdteam is committed to resolving all privacy-related concerns promptly, transparently, and in accordance with RA 10173.

Data Privacy Officer — phdteam Casino
Email (plain text only — not a clickable link): [email protected]
Platform: phdteam.club  |  Jurisdiction: Republic of the Philippines

If you are not satisfied with phdteam's response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.